Rather than tucking the spa below the lobby, like some resorts do, this slopeside Jackson Hole lodge put its high-scoring facility on the rooftop, so you can gaze out at the mountains while you decompress. And while the 132-room hotel is lined with edgy regional art, it ranks well with families, perhaps because of its high percentage of studios and suites, which come with kid-friendly kitchens. Plus, it’s a short walk to the ski lifts, and less than a mile from Teton National Park. Readers also placed it in the U.S. top 10 for service: you can call upon 24-hour concierges to customize your activities, or ask the ski valet to tend to your gear and advise you on the best runs.
Old Hollywood glamour is on display throughout Hotel Bel-Air. Ranked as the No. 3 Best Hotel in Los Angeles for 2018, this chic property resides in the exclusive Bel Air Estates neighborhood and is home to a spa, an outdoor pool and a lake with four white swans. In addition to the hotel's quiet atmosphere, guests rave about the property's stunning accommodations, which let in ample natural light and offer high-end features, such as marble bathrooms and private entrances. Many also praise the hotel's attentive staff. (Courtesy of Hotel Bel-Air)
The No. 1 Best Hotel in Wisconsin is The American Club, a historic Tudor-style hotel in the small town of Kohler. Once used as a dormitory for immigrants, the property now welcomes guests to its charming accommodations, which feature rich fabrics and dark woods. Each room is named after an iconic figure like Fred Astaire or Harriet Beecher Stowe and comes equipped with a minibar and Kohler Waters Spa amenities, among other perks. Visitors also have access to an array of high-end facilities, including two championship golf courses and a health center with tennis courts and fitness classes. (Courtesy of The American Club and Kohler Co.)
The Hôtel le Clos Saint-Louis offers a romantic experience in old Québec City. The ambiance is cozy and the décor honors the building’s history: this is a former pair of Victorian houses renovated into a small boutique hotel. As the building is historic, ask for a ground floor room if you have mobility issues; there is no elevator. The rooms all come with a tea service set and are also decorated in Victorian-inspired furniture. The Hôtel le Clos Saint-Louis also specializes in romantic packages for couples, ensuring a true taste of Québec City’s culture.
This once-dilapidated, 65-room hotel tied for first in the world in the design category: it was completely rebuilt in 2004 as an exact replica of its 1868 self, with each of the original 247 windows placed in the exact same location as before. Today's rooms have feather-top beds and Early New England artwork, as well as flat-screen TVs and iPads. The bluff-top hotel also ranked at No. 4 in the survey for its location, offering views of either the Atlantic or Little Narragansett Bay. To explore in either direction, you can go fishing, surf or tool around in one of the Mercedes-Benz house cars, available for day use.

This sprawling cream-colored villa is perched on the edge of a cliff overlooking the ocean, and the stunning vantage point is one of the hotel's finest features: Hermanus is known for its rugged natural beauty, and Birkenhead House maximizes that in all directions. Hermanus is a lovely add-on to any South Africa trip, and this is the best hotel in the area by far. If you're a serious whale watcher, it's a no brainer: You can't beat these views.


This former 17th-century convent mixes elements of its past (exposed wood ceilings, beautiful arched walkways) with modernity in a very graceful way: Rooms are either contemporary or colonial-style, and while the newer ones offer views of the pool or the Caribbean, colonial suites have antique furniture and overlook the Old Town or interior gardens. To play at being pious, check out Restaurant 1621, once the Clarist nuns’ dining room, which now serves French-inflected cuisine.

The Magnolia Hotel & Spa is a small, boutique property situated in downtown Victoria. Its enviable location in the city's center makes the hotel suitable for both business and leisure travelers; however, some say city noise can seep into the accommodations. Rooms are equipped with free internet access, minibars, marble bathrooms with glass showers, deep soaking tubs and sweeping views of the city or Inner Harbour. You can enjoy breakfast, lunch or dinner at Magnolia's on-site eatery, The Courtney Room, which serves up French dishes. As for customer service, recent guests enjoy the attention to detail – travelers are treated to a welcome gift of fruit and handmade chocolates – and praise the staff for being exceptionally friendly and helpful. The Spa Magnolia is also lauded for coupling a relaxed atmosphere with a versatile array of treatments.


Acqualina Resort & Spa's top-notch customer service was the highlight for many past guests. This oceanfront property in Miami Beach offers concierges to assist with every want and need, and a drink is always within reach at the resort's four pools. For health-focused guests, the No. 1 Best Hotel in Florida offers wellness coaching, personal training sessions and yoga classes, as well as a fitness center and a 20,000-square-foot spa. What's more, guest rooms and suites are outfitted with high-definition TVs, glass-enclosed showers and private terraces. (Courtesy of Acqualina Resort & Spa on the Beach)
Though Napa Valley is filled with high-end properties, one of its most well-regarded resorts is Calistoga Ranch. This Auberge-affiliated resort – the No. 2 Best Hotel in Napa Valley – is home to all sorts of luxurious features, including a wine cave, a mineral pool and a fleet of Mercedes-Benz vehicles that guests can borrow for free. The property also offers a variety of specialized experiences (for a fee), from beekeeping courses to wine blending experiences. Meanwhile, accommodations boast indoor-outdoor living areas with fireplaces, as well as outdoor rain showers, separate soaking tubs and wet bars with gourmet snacks. (Courtesy of Calistoga Ranch, An Auberge Resort)
With a prime beachfront location and a first-rate staff, the Acqualina Resort & Spa on the Beach continually impresses guests. The property has four pools surrounded by palm trees, lounge chairs and umbrellas that overlook the shore and offer poolside food and beverage service. What's more, all of the accommodations are equipped with terraces, a traveler favorite. The resort is the No. 1 Best Hotel in Miami Beach for 2017. (Courtesy of Acqualina Resort & Spa on the Beach)
Survey voters clearly don’t want to have to take a shuttle to the slopes. This 100-room hotel made the top 20 for location, since it’s just a few steps from Vail’s Gondola One. While the lobby has classic-ski-lodge stone and timber, rooms lean toward the contemporary, rather than the log-cabin vibe, with polished wood headboards and reserved earth tones. The après-ski scene is similarly elegant, with the signature scotch collection at Frost, the hotel bar. For another kind of après-ski, readers loved the hotel’s spa, which utilizes the Vail Valley’s indigenous pine, flowers, and herbs. They may have also felt relaxed by the prices. Despite its high-end setting, the Sebastian was the top U.S. ski resort in the survey’s value category.

Travelers love the first-class treatment they receive at The Peninsula Beverly Hills, the No. 2 Best Hotel in Los Angeles. At this chic hotel, guests can check in or out whenever they desire, and complimentary car service is available within the immediate Beverly Hills and Century City areas. Old Hollywood sophistication is also apparent throughout the property, from the chandelier-clad Living Room (an afternoon tea venue with fireplaces and nightly piano music) to the cabana-lined rooftop pool to the traditionally decorated guest rooms, which include marble bathrooms and floral fabrics. (Courtesy of The Peninsula Beverly Hills)


This 21-room mansion-turned-hotel was the survey’s No. 1 winner among small city hotels, and it embodies that time-machine charm of the Holy City: fireplaces in every room, hors d’oeuvres and sherry in the lobby, and chocolate truffles on your pillow at bedtime. With so many seductive treats, readers also awarded the Second-Empire-style hotel a high ranking for romance. Meanwhile, with Southern-meets-global dishes like antelope country paté, cast-iron poulet rouge and sweet potato doughnuts, the on-site Circa 1886 restaurant helped the Wentworth win the gold medal for small-city hotel dining.
'If we want things to stay as they are,' Giuseppe Tomasi di Lampedusa famously wrote, 'things will have to change.' Anyone who knows and loves The Carlyle will want things at this Upper East Side institution to stay as they are, while also understanding that a certain amount of tweaking is, alas, necessary. Designer Tony Chi, who did such a fine job at The Carlyle’s sister property, Rosewood London, is currently overhauling 80 percent of the hotel’s 190 rooms. The first of these will become available in early 2019. Renovations here have always been a fraught business, not least because, as well as being a hotel, it also contains 50 or so privately owned apartments spread across its 35 floors, making it impossible to do the whole place up all at once. Thus some rooms are florid and chintzy; some are 1920s time capsules; some are slick and steely; and still others are something in between. Broadly speaking, they get better the higher the floor. Plus, you get to spend more time in the elevators —not an activity to enjoy in everyday life, but this is not everyday life. The ones at The Carlyle are the stuff of legend, as much admired as the astounding Dorothy Draper lobby or Bemelmans Bar. Imagine if you had been there when Princess Diana, Michael Jackson, and Steve Jobs all piled in (true story). You would have been in awe. Not of them, of course, but of the real superstar – the unflappable, icy-calm, white-gloved Carlyle elevator operator. By Steve King
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