This spa resort doesn't take any of its five stars for granted, particularly when it comes to delivering first-rate customer service. Recent guests can't help but keep the compliments coming: Travelers say that the resort staff took extra care to personalize each experience. One problem you might face, however, is exclusivity. The Acqualina Resort & Spa on the Beach only has 98 guest rooms and suites, so be sure to book early for an upcoming trip to Sunny Isles Beach. The rooms come with flat-screen TVs and private balconies, as well as double sinks and glass-enclosed showers. Meanwhile, the property also features three in-house eateries, four pools, a spa and beach amenities. What's more, the hotel is part of The Leading Hotels of the World, meaning Leaders Club members have access to perks here. You'll find the Acqualina Resort & Spa in Sunny Isles Beach, Florida, about 11 miles north of Miami Beach.


This 20-room mansion could make anyone nostalgic for the Gilded Age: it was built in 1873 as the summer home of a Congressman. Each room has its own décor personality (like Louis XIV, Gothic or Regency), as well as fireplaces, heated bathroom floors and even TVs by the tub—earning the hotel a near-perfect score in the rooms category. Readers also declared the Chanler a worthy dining destination even if you don’t spend the night: the Spiced Pear does a signature New England tasting menu that speaks with a French accent—like butter-poached lobster, cold oysters with pickled-pear mignonette and, for dessert, seasonally-inspired soufflés.


Rodeo Drive's world-renowned shops are only steps away from the Montage Beverly Hills, making this Preferred Hotels & Resorts outpost an ideal option for shoppers. Aside from its enviable address, former guests praised the hotel's on-site amenities, which range from a rooftop pool to a spa to a barbershop. The rooms are also well-appointed, offering tablets, free Wi-Fi access and separate showers and bathtubs. These features, plus industry awards from AAA, Forbes and Fodor's, helped the Montage Beverly Hills claim the title of No. 4 Best Hotel in Los Angeles for 2018. (Courtesy of Montage Beverly Hills)
Located in a classic pre-war building, this Manhattan Ritz-Carlton ranked at No. 1 among big-city hotels in the U.S., and also made the top 10 for business hotels. Whether or not readers came here to cut deals, the hotel made them feel like insiders: Each member of the multilingual concierge team belongs to the prestigious Les Clefs d’Or, and readers repeatedly wrote that the service feels warm and natural, despite the grand setting. Indeed, one of the daily activities is a standing invitation to help feed the hotel’s carriage horses across the street. Its La Prairie day spa, meanwhile–where one treatment is the decidedly-non-fishy Caviar Back Massage—ranked at the top of the U.S. survey for hotel spas.
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Past guests find little to complain about at the Shangri-La Hotel, Vancouver. Thanks to the convenient downtown location and the personable staff, recent visitors are quick to call this Shangri-La outpost their favorite Vancouver hotel. Accommodations are appointed with floor-to-ceiling windows, deep soaking tubs, free Wi-Fi and 42-inch flat-screen TVs. For total pampering, guests suggest heading to CHI, The Spa or unwinding by the outdoor pool and hot tub. Travelers also recommend grabbing at least one meal at MARKET by Jean-Georges for inventive, locally sourced Michelin-starred seafood dishes. Though the luxurious amenities cost a pretty penny, recent visitors say the experience is worth the splurge. You'll find the Shangri-La Hotel Vancouver in central Vancouver, a few blocks south of Coal Harbour.
DH Lawrence penned a love letter about it, Mussolini held court during the war, Churchill was moved to get out his watercolours and his memory lives on in the ancient resident cat of the same name that slinks around picking up titbits of the Michelin-starred food. This peachy-pink palazzo on the still waters of Lake Garda has been stealing hearts since the 1890s, and at the turn of the millennium, it was opened as a hotel, the loveliest in all of Italy. But what makes it so special are all the non-hotel bits: the exquisite antiques everywhere, the silver photo frames filled with black-and-white family shots, the engraved tumblers of fresh roses, the deep bath tubs, and the circus-striped umbrellas by the charcoal-grey slick of swimming pool. Helicopters land on the pristinely manicured croquet lawn and return guests arrive to a fanfare of hugs and kisses, pats on backs. They come here to feast like kings at night on plates of tortellini carbonara, spend the day lolling fatly by the pool watching the ducks and the windsurfers pootle past, and sleep outrageously well under frescoed ceilings in beds made up with crisp, scallop-edged Frette linen. Steep mountains provide a dramatic backdrop for the garden, and early mornings are particularly magic, the silvery pale ethereal light drifting across the lake. The feel of the place is old-school, spick and span, timeless, a bit matronly – and for anyone who likes a bit of Great Gatsby-style cosseting, it’s a dreamy retreat. By Issy von Simson
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